The Scheduling Coordinator at 52nd Dental Centre is responsible for ensuring seamless daily operations, optimizing patient scheduling, office workflows, and administrative processes to support a high-quality dental care experience. This role serves as the central point of communication between patients, dental staff, and management, ensuring efficiency and organization within the practice.
OBJECTIVES
● Ensure 100% of patient appointments are accurately scheduled, rescheduled, and
confirmed to optimize provider availability and minimize gaps.
● Maintain 95%+ patient satisfaction ratings by providing prompt, professional, and
courteous communication in all interactions.
● Ensure 100% accuracy in patient record documentation, including treatment history,
insurance details, and billing information.
● Process 100% of insurance claims and patient payments accurately, reducing billing
discrepancies and improving collection efficiency.
● Ensure 95%+ of incoming calls, emails, and inquiries are responded to within the same
business day, maintaining smooth front office operations.
● Facilitate effective communication between patients, dentists, hygienists, and
administrative staff to ensure seamless office workflow.
● Maintain 100% compliance with privacy regulations (HIPAA/PIPEDA) and office
policies, ensuring patient data security and confidentiality.
● Identify at least two workflow or patient experience improvements per quarter,
contributing to office efficiency and service quality.
● Maintain 95% accuracy in using dental practice management software (e.g., Dentrix,
Open Dental, or similar) to streamline patient tracking and reporting.
● Ensure 100% of new patients receive follow-up communication within 48 hours of
their first visit, contributing to long-term retention.
● Monitor and maintain 100% availability of front desk and administrative supplies,
ensuring seamless daily operations.
● Assist in coordinating office promotions, patient education materials, and outreach
programs to enhance patient engagement and office visibility.
COMPETENCIES
● Ability to engage with patients in a professional, friendly, and empathetic manner,
ensuring a positive experience.
● Strong ability to prioritize tasks, manage multiple responsibilities, and maintain
efficiency in a fast-paced environment.
● Ensures 100% accuracy in scheduling, patient records, billing, and insurance
processing to prevent errors and maintain compliance.
● Capability to handle multiple tasks simultaneously while adjusting to last-minute
changes in scheduling or patient needs.
● Skilled in dental practice management software (e.g., Dentrix, Open Dental, or similar), Microsoft Office, and CRM systems for efficient workflow management.
● Strong understanding of insurance verification, claim submission, and payment
processing to support financial operations.
● Knowledge of HIPAA/PIPEDA regulations and ability to maintain strict patient
confidentiality and data security.
● Ability to quickly assess issues, provide solutions, and make informed decisions to
keep office operations running smoothly.
● Works effectively with dentists, hygienists, assistants, and administrative staff to
ensure smooth daily operations.
● Conflict Resolution & Customer Service – Ability to de-escalate patient concerns, address scheduling conflicts, and resolve billing inquiries professionally.
● Inventory & Office Supply Management – Ability to track, order, and maintain front desk and administrative supplies, ensuring uninterrupted office operations.
● Marketing & Patient Engagement – Supports marketing initiatives, patient recall
programs, and community outreach to enhance practice growth and retention.
Job Types: Full-time, Permanent
Pay: $17.00-$25.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Work Location: In person
