Treatment Coordinator

Aura Orthodontics • Full-time • Langley, British Columbia, Canada • C$ 26 / hour • 2w ago

With three state-of-the-art locations in the Lower Mainland, Aura Orthodontics is one of BC’s leading providers of innovative and patient-focused orthodontic care. We are a fast-growing, dynamic practice known for clinical excellence and outstanding patient experiences.

We are currently looking for an exceptional Treatment Coordinator to join our vibrant team at our Scottsdale and Langley locations. This high-impact role plays a critical part in shaping the patient experience, driving case acceptance, and supporting the overall success of the clinic through strategic communication and care coordination.

Why This Role Matters

As the Treatment Coordinator, you will be the first and primary point of contact for patients considering treatment. Your ability to educate, connect, and guide patients through the decision-making process is critical to the financial performance and growth of the clinic. You’ll work closely with our doctors, leadership team, and admin staff to ensure each patient has a seamless, supportive experience.

This is not just a customer service or front-desk role - it's a high-impact position ideal for someone with strong sales acumen, emotional intelligence, and leadership potential who’s looking to make a meaningful contribution to a respected healthcare brand.

What We’re Looking For

Ability to quickly build trust and rapport with patients from all walks of life
Fluent in English (written and spoken); additional languages are an asset
Confident in presenting treatment options and securing patient commitment
You take ownership of your responsibilities and raise the bar for others
Skilled at managing schedules, patient records, and follow-ups with precision
You ensure accuracy and clarity in your work at all times
You thrive in a collaborative environment
Ability to remain calm, strategic, and empathetic under pressure
You embrace change and innovation in a fast-paced clinic

What You Bring

Proven success in a sales or customer service setting
Prior experience in orthodontics, dentistry, or medical front office is a strong asset
Solid computer skills; comfortable learning new software quickly
Background in customer service and/or administrative leadership
Reliable transportation - we have openings in our Scottsdale and Langley locations, but occasional travel across all 3 locations may be required

What We Offer

Competitive compensation package
Discounts on orthodontic treatment for you and your immediate family
Paid professional development days
Sick day payout
Uniform allowance
Free coffee and free parking at all locations
Engaging, upbeat work environment with regular staff events and team celebrations

This is a full-time, in-office position from Tuesday to Saturday, with Sundays and Mondays off. The role is primarily based at one of our three clinic locations (Scottsdale, Guildford, or Langley), but occasional travel between clinics may be required for coverage.

If you’re looking for a high-level opportunity in healthcare administration where your communication, organization, and leadership skills will be recognized and valued-this is it.

Apply today and be part of a team that’s passionate about changing lives, one smile at a time.

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Ability to commute/relocate:

Langley, BC V2Y 1G9: reliably commute or plan to relocate before starting work (required)

Willingness to travel:

25% (preferred)

Work Location: In person

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