Senior Dental Receptionist / Treatment Coordinator

Latimer Dental & Implant • Full-time • Langley, British Columbia, Canada • C$ 33 - C$ 38 / hour • 5d ago

Overview
We are seeking a dedicated and organized Clinic Manager to join our dynamic team. The ideal candidate will be overseeing the daily operations of the dental practice to ensure an efficient, productive, and patient-focused environment. This role manages administrative staff, supports clinical team operations, oversees scheduling and patient flow, and ensures compliance with dental regulations, billing standards, and office policies. The ideal candidate is organized, proactive, and skilled in leadership, communication, and problem-solving within a healthcare setting.

Responsibilities:

Operational Management

Oversee the daily administrative operations of the dental clinic.
Maintain and improve office workflows, systems, and processes.
Ensure smooth patient flow from check-in to check-out.
Manage inventory, supplies, and vendor relationships.
Coordinate maintenance and repair of office and clinical equipment.

Staff Management

Supervise, train, and support front-office and administrative staff.
Assist in hiring, onboarding, scheduling, and performance evaluations.
Foster a positive and collaborative team culture.
Develop staff training programs related to customer service, HIPAA, and office procedures.

Patient Experience

Ensure a friendly, professional, and patient-centered environment.
Resolve patient concerns or escalated issues in a timely manner.
Oversee patient scheduling, confirmations, and appointment optimization.
Monitor patient feedback and implement improvements.

Financial & Administrative Tasks

Oversee billing, collections, insurance claims, and account reconciliation.
Monitor daily, weekly, and monthly financial reports.
Assist with budgeting and cost-control initiatives.
Ensure compliance with dental insurance requirements and coding guidelines.

Compliance & Quality Control

Maintain compliance with HIPAA, OSHA, infection control, and state dental regulations.
Ensure practice policies and procedures are current and followed.
Support documentation accuracy and audit readiness.
Coordinate continuing education and safety training.

Qualifications:

Required

2–4+ years of experience in dental office administration or clinic management.
Strong knowledge of dental terminology, scheduling systems, and insurance processes.
Excellent leadership, communication, and organizational skills.
Proficiency with dental practice management software preferably Tracker.
Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

Preferred

Associate’s or Bachelor’s degree in business administration, healthcare management, or a related field with dental background.
Experience managing a multi-provider practice.
Knowledge of HR procedures and performance management.

Join us in providing exceptional care to our patients while contributing to a positive work environment!

Job Type: Full-time

Pay: $33.00-$38.00 per hour

Benefits:

Dental care

Experience:

Detanl office management: 3 years (preferred)
treatment coordinating: 1 year (preferred)

Licence/Certification:

CDA License (preferred)

Work Location: In person

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