We are looking to hire a Dental Receptionist who has outstanding communication skills and can build & maintain long-term relationships with patients to make them feel welcomed & valued. Computer literacy is a must, as we operate digitally. The incumbent will need to have a good understanding of insurance plans, and a high level of confidence in making calls and scheduling appointments.
Duties/Responsibilities:
· Greeting and screening patients in a warm and welcoming manner
· Answering inquiries & phone calls
· Scheduling & confirming appointments and managing cancellations
· Obtaining insurance breakdowns
· Preparing and submitting predeterminations from treatment plans
· Verifying/reviewing completed procedures/ treatment plans with patients
· Collecting payments, and submitting insurance claims electronically using Dentrix
· Work with paperless systems to track and process patient records and appointments
· Managing accounts receivable
· Creating reports and working with them to book unscheduled treatment plans
· Coordinating referrals and communications with specialist offices
· Dealing with couriers and labs etc.
· Keeping track of supplies and ordering supplies as needed
· Making sure waiting room and reception area is clean and tidy
· Maintaining a positive, empathetic and professional attitude towards patients
· Other general dental administrative work
Qualifications
1-2 years of experience working in a dental office
Sound knowledge of dental terminology
Confident knowledge of Dentrix software
Certification in office administration, medical administration, or related fields is preferable
Other requirements
Highly organized quick learner with analytical thinking that allows for effective teamwork
Must be able to multi-task, be self-motivated and be able to work independently
Punctual and reliable
Must have excellent command of English (both oral and written)
Dynamic, energetic, and professional personality is key
Strong computer and Microsoft Office Suite skills
Job Type: Full-time
Pay: $18.00-$25.00 per hour
Benefits:
- Casual dress
- Company events
Application question(s):
- Do you have a sound knowledge of "Dental Terminology"?
- How many years of experience do you have working in a dental office?
- How many years of experience do you have with Dentrix Dental management Software?
Experience:
- Dental Receptionist in Canada: 1 year (required)
Licence/Certification:
- Certification in Medical /Dental Office Administration (required)
Location:
Work Location: In person
