Overview
Huron Dental Group - Strathroy Family Dental is seeking a dedicated Dental Practice Lead to provide coverage for a maternity leave. The successful candidate will oversee the day-to-day operations of our busy dental office. This role is central to ensuring the smooth running of the practice, supporting both the administrative team and clinical staff to deliver an exceptional patient experience.
As a Practice Lead, you will manage staff, coordinate schedules, oversee patient flow, monitor financial processes, and ensure operational excellence across all aspects of the clinic. This role is perfect for a motivated, organized, and people-focused professional who thrives in a fast-paced environment and is passionate about delivering top-quality dental care.
Position Overview
The Practice Lead is the primary point of contact for all day-to-day clinical and administrative operations within the practice. This role sets the pace, culture, and goals of the clinic while ensuring operations run efficiently and meet industry standards. The Practice Lead serves as the main liaison between practice staff and upper management, providing coaching, leadership, and ongoing communication. They are responsible for staff support, problem resolution, patient experience oversight, and maintaining consistent operational performance.
Core Competencies
- Strong leadership and team-building skills
- Effective communication and active listening
- Problem-solving and critical-thinking abilities
- Ability to delegate tasks appropriately
- Conflict resolution and the ability to handle objections professionally
- Coaching and mentorship abilities
- Time management and organizational skills
- Accountability and reliability
- Commitment to high-quality patient care
- Ability to motivate teams to achieve individual and clinic goals
Key Responsibilities
Practice Operations
- Oversee daily and monthly clinic operations
- Ensure the practice runs at full capacity and meets industry standards
- Maintain open communication with upper management
- Provide monthly operational and production reports
- Be actively present and engaged in the practice
Staff & Associate Management
- Act as the main point of contact for team concerns and questions
- Lead by example and support team performance
- Provide general team coaching and feedback
- Identify and support the development of new team members
- Assist in recognizing underperforming team members in collaboration with management
- Coordinate daily morning huddles
- Facilitate monthly team and department meetings
- Support cross-training of staff and fill in where needed
Scheduling & Production
- Manage and oversee the clinic schedule to ensure staffing aligns with practice needs
- Oversee schedule coordination for hygiene and treatment coordinators
- Conduct production forecasting and ensure goals are met
- Lead new patient acquisition efforts
- Oversee accounts receivable (AR)
Patient Care & Experience
- Follow up on patient concerns or issues
- Support a positive patient experience through efficient operations and team support
Protocol, Policy, & Training Oversight
- Ensure all office protocols and manuals are accessible and reviewed by employees
- Support new staff orientation and onboarding
- Implement monthly team strategy meetings
- Ensure equipment and materials are used appropriately and according to manufacturer guidelines
Qualifications
- Previous leadership experience in a dental or clinical environment (preferred)
- Strong understanding of dental clinic operations
- Excellent communication and interpersonal skills
- Proven ability to coach, mentor, and support staff
- Strong organizational and time-management abilities
- Ability to work in a fast-paced, patient-focused environment
- Knowledge of scheduling systems, production forecasting, and dental workflows.
Work Conditions
- On-site role within a dental clinical environment
- Requires regular interaction with staff, patients, and upper management
- Must be available during clinic hours and for occasional meetings outside standard hours
- Role requires being active and present within the practice (not a remote or administrative-only position)
- Must be fully permitted to live and work in Canada
Job Type: Full-time
Pay: $25.00-$30.00 per hour
Benefits:
- Company events
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
