Dental Receptionist

Confidential • Full-time • Burnaby, British Columbia, Canada • C$ 25 / hour • 1m ago

Receptionist / Patient Experience Lead

Boutique Orthodontic Practice — Burnaby, BC

We are a modern, boutique orthodontic practice in Burnaby known for delivering a highly personalized and elevated patient experience. Every detail of what we do is intentional from the way we welcome patients to the way we support them throughout their journey.

We are seeking an experienced, polished, and proactive Receptionist to lead our front office experience and serve as the first impression of our practice.

This is not a typical reception role it is a patient experience-focused position suited for someone who takes pride in service, organization, and creating a calm, welcoming environment.

Your Role

As our Patient Experience Lead, you will be responsible for shaping the front desk experience and ensuring every patient interaction reflects the high standards of our practice.

You will manage the daily flow of the clinic, support patient communication, and create a seamless, elevated experience from first contact to follow-up.

Key Responsibilities

Deliver a warm, polished, and boutique-level welcome to every patient
Manage incoming calls, scheduling, confirmations, and patient flow
Respond to emails and text messages in a timely and professional manner
Maintain a calm, organized, and highly efficient front desk environment
Process payments and assist with financial coordination when needed
Follow up on outstanding accounts with professionalism and discretion
Support overall clinic flow and communication between team members
Ensure accuracy in patient records and administrative tasks
Contribute to maintaining a refined, welcoming office atmosphere

Who You Are

You are a high-performing professional who:

Is highly organized and detail-oriented
Is proactive and takes initiative without direction
Has an outgoing, warm, and polished personality
Is a strong team player who supports and elevates those around you
Communicates clearly, confidently, and professionally
Thrives in a fast-paced, high-standard environment
Takes pride in delivering exceptional service and experiences

Experience & Qualifications

Previous experience in dental or orthodontic setting strongly preferred
Strong background in customer service, hospitality, or client-facing roles
Experience handling scheduling, payments, and administrative coordination
Comfortable managing multiple priorities with efficiency and accuracy
Strong computer skills and ability to learn practice management systems
Spanish or Portuguese language skills are an asset, but not required

Schedule & Location

Full-time
Typical hours: 8:45 AM – 5:45 PM
Location: Burnaby, BC

Compensation: Competitive and based on experience

How to Apply

If you are someone who takes pride in delivering a high level of service, enjoys being a key part of a well-run practice, and is looking for a long-term role where you can grow and contribute meaningfully, we would love to hear from you.

Please submit your resume and a short cover letter outlining your experience and what you would bring to this role.

We thank all applicants however only those selected for interviews will be contacted.

By submitting your resume and personal information, and/or participating in a personal interview, you acknowledge and consent to the collection, use and disclosure of your personal information to determine your suitability for employment opportunities within the Company.

Pay: From $25.00 per hour

Expected hours: 40 per week

Work Location: In person

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