Join a High-Performance Orthodontic Practice!
Legacy Orthodontics is a modern, patient-centered orthodontic practice committed to excellence in clinical care and the patient experience. We are seeking a confident, experienced Treatment Coordinator who can take ownership of case presentation, financial arrangements, insurance management, and accounts receivable.
We are looking for a highly organized professional who is comfortable discussing treatment fees, managing collections, and maintaining accountability for production and AR.
If you thrive in a structured, fast-paced environment and take pride in precision and follow-through, this role may be a strong fit.
Key Responsibilities
- Present orthodontic treatment plans with clarity, confidence, and professionalism
- Guide patients and parents through financial options and contractual agreements
- Proactively follow up with pending patients to encourage case acceptance and answer questions
- Take initiative in contacting unscheduled treatment plans and maintaining an active follow-up system
- Verify insurance coverage and manage accurate claim submissions
- Diligently follow up on outstanding insurance claims and patient balances
- Maintain strong oversight of accounts receivable and take ownership of collections
- Process payments and ensure financial documentation accuracy
- Coordinate scheduling to support treatment flow and production goals
- Work closely with the orthodontist and clinical team to ensure seamless case starts
Required Qualifications
- Minimum 2+ years of experience in a dental or orthodontic office
- Proven experience presenting treatment fees and financial arrangements
- Strong proficiency in insurance submission and follow-up
- Working knowledge of Dolphin software (strongly preferred)
- Solid understanding of orthodontic terminology and treatment sequencing
- Professional, confident communicator
- Detail-oriented with strong follow-through
- Ability to prioritize and multitask efficiently
What We Value
- Accountability and ownership
- Professionalism and discretion
- Clear, direct communication
- Positive team contribution
- Commitment to continuous improvement
Job Type: Full-time
Benefits:
- Company events
- Store discount
- Wellness program
Experience:
- Dental office: 2 years (required)
Work Location: In person
