Our dental practice, located in North York, is seeking an Treatment Plan Coordinator . The focus of our practice is to serve individuals in our community with integrity and respect through the provision of high quality, patient-centered care.
Key Responsibilities:
- Manage patient scheduling and appointments to ensure efficient flow of patients.
- Oversee the office's daily operations, including answering phones, managing email communications, and handling patient inquiries.
- Handle patient concerns and complaints professionally and resolve issues in a timely manner.
- Ensure a high level of patient satisfaction and maintain positive relationships.
- Review patient intake forms and update medical histories when needed.
- Treatment planning & communication with patients about their treatment, coverage and financial alternatives
- Financial Management:
- Manage billing, insurance claims, and payment processing.
- Oversee the office’s financial operations, including patient billing, payroll, and expense tracking.
- Ensure compliance with insurance provider requirements and assist patients with billing inquiries.
- Compliance and Record Keeping:
- Ensure the office complies with all health regulations, HIPAA guidelines, and dental industry standards.
- Maintain accurate and confidential patient records, both electronic and paper-based.
- Assist with audits or inspections as required.
- Assist with patient retention efforts and encourage referrals.
- Stay updated on new technologies that can improve office efficiency.
Required Skills & Qualifications:
- Education: High school diploma required; associate or bachelor’s degree in healthcare administration or a related field is preferred.
- Experience: Previous experience in dental office.
- Skills: Strong organizational, leadership, communication, and problem-solving skills.
- Technical Skills: Familiarity with dental software and office equipment. Tracker Software.
- Attention to Detail: Accuracy in patient records, billing, and scheduling.
Desired Qualities:
- A friendly, approachable demeanor with excellent interpersonal skills.
- Ability to multitask and handle high-pressure situations.
- Strong knowledge of dental procedures and terminology is helpful.
This role ensures that the dental office operates effectively, providing a smooth experience for both patients and staff while maintaining a strong financial foundation.
Qualifications
- Previous experience in a dental office . 2+ years
- Familiarity with medical terminology related to dentistry is highly beneficial.
- Proficiency in using electronic records systems; experience with TRACKER .
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent interpersonal skills for effective communication with patients and team members.
- Ability to work collaboratively within a team while also being self-motivated.
Join our team and contribute to providing exceptional dental care while ensuring an efficient office environment!
Job Types: Full-time, Part-time
Pay: From $28.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Company events
- Dental care
- Flexible schedule
- On-site parking
Application question(s):
- Do you speak Russian/Ukrainian ?
Experience:
- Dental office: 2 years (preferred)
Work Location: In person
