Job Summary
We are seeking a dynamic and detail-oriented Front Desk Coordinator to join our vibrant Plastic surgery office. In this pivotal role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming environment while managing administrative tasks with precision. Your energetic approach and excellent communication skills will help streamline clinic operations, coordinate appointments, and support overall patient care. This position offers an exciting opportunity to contribute to a thriving healthcare setting focused on aesthetic treatments and patient satisfaction.
Responsibilities
- Greet patients and visitors warmly, providing exceptional customer service and ensuring a positive clinic experience
- Educate clients on skincare products
- Offer white glove service
- Minimum 4 years experience with Front desk in Medical /Aesthetics clinic.
- Must have experience in clinic environment.
- Open and close clinic
- Manage appointment scheduling using EMR (Electronic Medical Record) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
- Verify insurance coverage, perform insurance eligibility checks, and conduct insurance verification for patient appointments
- Handle medical billing and collections efficiently, including processing payments and following up on outstanding balances
- Maintain accurate medical records and ensure compliance with HIPAA regulations for patient confidentiality and data security
- Answer multi-line phone systems with professional phone etiquette, directing calls appropriately and managing inquiries
- Assist with administrative support tasks such as filing, data entry, document review, and managing medical records using systems
- Support clinic operations by coordinating intake procedures, updating care plans, and reviewing documentation for accuracy
- Utilize computer skills to manage office tasks efficiently while maintaining high standards of accuracy in medical coding (CPT, ICD-9/10), documentation review, and health information management
- Ensure smooth front desk operations by managing office supplies, scheduling staff meetings, and supporting office management activities
Experience
- Diploma/certificate from an accredited institution
- Strong familiarity with EMR system
- Knowledge of medical terminology, CPT coding, ICD coding (ICD-9/10), ICD-10 updates, Medicare procedures, and HIPAA compliance is required
- Experience in medical billing
- Demonstrated excellence in customer service within a healthcare setting is necessary
- Proficiency in Microsoft Office Suite (Word, Excel), typing (including 10-key), and general computer skills are essential for success in this role
Join us to be part of a passionate team dedicated to delivering exceptional aesthetic care while fostering a professional yet lively environment. Your energy and expertise will help elevate the patient experience from the moment they walk through our doors!
Job Types: Full-time, Permanent
Pay: $54,000.00-$66,500.00 per year
Benefits:
- Dental care
- Extended health care
Work Location: In person
