Dental Front Desk Manager

In Path Dental • Full-time • Mississauga, Ontario, Canada • C$ 31 / hour • 2w ago

Lead Administrative Coordinator / Front Office Manager (Dental Office)
Full‑Time – Leadership Role – Clarkson (Mississauga/Oakville)

Are you an experienced dental administrative professional who loves organizing, leading, and taking care of patients from the front desk? Do you want to play a key leadership role in a modern dental practice, overseeing the admin team, sedation coordination, and hospital schedules?

In Path Dental, a fast‑growing, patient‑focused dental office in the heart of Clarkson (Mississauga/Oakville), is looking for a Full‑Time Lead Administrative Coordinator / Front Office Manager with strong dental admin experience and leadership capabilities.

About In Path Dental

At In Path Dental, we:

Provide high‑quality, compassionate dental care
Create a warm, welcoming environment for patients and families
Work together as a supportive, collaborative team
Are growing and looking for long‑term team members who want to grow with us

What We Offer

Excellent pay (competitive and commensurate with experience and leadership responsibilities), pay is based on experience
Full‑time, permanent position (40 hours per week)
Full health benefits and a very generous bonus system
Mentorship and strong support from the doctor and team
Clear opportunities for continued leadership growth within the practice
A positive, team‑oriented work culture
The opportunity to be a key part of a leading, growing dental office in Mississauga

Office Hours (Full‑Time Availability Required)

Monday, Wednesday, Thursday, Friday: 9:00 am – 5:00 pm
Tuesday: 12:00 pm – 8:00 pm
Two Saturdays per month: 9:00 am – 2:00 pm

You must be available to work these hours and Saturdays as scheduled.

Key Responsibilities Front Desk / Patient Care Coordination

Warmly welcome patients, check them in and out, and ensure a smooth, comfortable visit
Answer phones and respond to emails with professional, friendly communication
Schedule and confirm appointments; manage both daily and long‑term schedules
Provide excellent customer service and build relationships with patients and families
Help maintain a calm, organized front office environment, even on busy days

Leadership & Team Oversight

Lead, mentor, and support the admin/front office team
Delegate and oversee daily administrative tasks to ensure efficient operations
Take initiative in problem‑solving, improving systems, and supporting team members
Participate in hiring, training, and performance feedback for admin team members (as needed)
Help uphold and model the practice’s values, culture, and standards of care

Sedation & Hospital Case Coordination

Coordinate and oversee administrative processes related to sedation appointments
Ensure all necessary paperwork, consents, and instructions are prepared and communicated to patients
Oversee the system and scheduling when the doctor sees patients at the hospital, including:
Booking and confirming hospital cases
Coordinating with hospital staff as needed
Ensuring all documentation and logistics are organized in advance
Monitor these systems for accuracy, timeliness, and patient safety from an administrative standpoint

Administrative & Insurance

Use dental practice management software (experience with TRACKER is a strong asset)
Process and manage insurance claims and estimates
Understand or be willing to learn Non‑Assigned office workflows
Maintain accurate, confidential patient records
Support the doctor and clinical team with day‑to‑day administrative needs

What We’re Looking For Strong Assets (Highly Preferred)

Dental office administrative experience (2+ years) is required
Previous experience as a Treatment Coordinator, Front Desk Lead, Office Manager, or similar leadership role
Experience with dental practice software such as TRACKER
Strong understanding of dental insurance procedures and claims, especially in a Non‑Assigned office
Prior experience coordinating sedation cases and/or hospital cases is a strong asset

Required Attributes

Demonstrated leadership capabilities (takes initiative, problem‑solves, supports and guides others)
Compassionate, caring, and patient‑focused in all interactions
Excellent customer service mindset – warm, empathetic, and professional
Clear, confident communication skills and professional phone etiquette
Well organized, efficient, and able to handle multiple priorities at once
Reliable, punctual, and committed to high standards of professionalism
Strong written and spoken English

How to Apply

If you are an experienced dental administrative professional who is passionate about patient care and ready to take on a leadership role in a supportive, growing practice, we’d love to hear from you.

Please apply with your resume and a brief cover letter highlighting your leadership experience, dental admin background, and experience (if any) with sedation or hospital case coordination.

Dental Office Administrator, Treatment Coordinator, Dental Office Receptionist, Administrative Assistant, Leader, Manager

Job Types: Full-time, Permanent

Pay: From $31.00 per hour

Expected hours: 40 per week

Benefits:

Dental care
Extended health care
On-site parking
Vision care

Work Location: In person

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