Experienced Dental Admin Lead

Confidential • Full-time • Canada • C$ 26 - C$ 30 / hour • 5d ago

Job Title: Dental Administrative Lead

Position Summary

We are seeking an experienced and motivated Dental Administrative Lead to join our team. This role combines hands-on dental administration responsibilities with leadership of the front-office team. The successful candidate will actively participate in daily administrative operations while providing guidance, training, and support to ensure efficient clinic operations and an exceptional patient experience.

Key Responsibilities

Administrative Responsibilities

Manage patient scheduling and appointment coordination.
Process insurance claims, predeterminations, and billing.
Respond to patient inquiries and maintain professional communication.
Collect payments and maintain accurate financial records.
Coordinate treatment plans and follow-up appointments.
Maintain patient charts and administrative documentation.
Ensure compliance with office policies and privacy requirements.

Leadership Responsibilities

Lead and support the administrative team in daily operations.
Train, mentor, and onboard new administrative staff.
Monitor scheduling efficiency and front-office workflows.
Assist management with implementing policies and procedures.
Identify opportunities to improve processes and operational efficiency.
Support conflict resolution and foster a positive team environment.
Promote consistent delivery of outstanding customer service.
Lead by example through active participation in day-to-day administrative duties.

Qualifications

Minimum 3 years of dental administration experience.
Previous leadership, supervisory, or team lead experience preferred.
Strong knowledge of dental insurance, billing, treatment coordination, and scheduling.
Proficiency with dental practice management software.
Excellent communication, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong commitment to patient care and team success.

Compensation & Bonus Structure

Competitive hourly wage or salary based on experience.
Performance-based bonus program.

Ideal Candidate

The ideal candidate is a highly skilled dental administrator who enjoys both patient interaction and team leadership. They are proactive, organized, and committed to creating an efficient, positive, and patient-focused environment while supporting the growth and success of the administrative team.

Job Type: Full-time

Pay: $26.00-$30.00 per hour

Benefits: