Administrative Assistant/Patient Care coordinator

Southern Shore Dental • Full-time • Canada • C$ 20 - C$ 30 / hour • 3m ago

About Us:

As a Dental Administrator, you’ll have the opportunity to work at two locations: Southern Shore Dental and Mount Pearl Dental, with the schedule detailed below.

Southern Shore Dental, located at 484 Main Road, has been a cornerstone of the Goulds community for over 15 years. We offer a full range of services, including preventative care, general dentistry, cosmetic treatments, orthodontics, and dental implants.

Goulds, just outside St. John’s, combines small-town charm with convenient city access. It’s surrounded by beautiful trails and parks, making it ideal for outdoor enthusiasts. Its affordable living and strong community ties create a great working environment.

Join us in Goulds, where you can advance your career in two vibrant communities.

Schedule:
32-40 hours per week

Monday to Friday: 7:45 AM – 5:30 PM at Southern Shore Dental
Tuesday: 7:45 AM – 7:30 PM (on a rotating schedule with other team members, not responsible for all evening shifts)
Saturday: 9:00 AM – 1:00 PM (on a rotating schedule with other team members, not responsible for all Saturdays)

This schedule offers flexibility with rotational shifts for Tuesday evenings and Saturdays.

Benefits of Joining Our Team:

Competitive compensation
Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
Attend social and CE events to network with dental professionals in your community
Work-life balance and flexibility
Access to modernized technology to provide optimal oral care to patients
Medical/dental benefits are provided

Responsibilities:

Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
Effectively manage the recall system and accurately maintain the patient database
Process referral letters and other patient correspondence upon receipt from the provider
Manage and file all patient records and charts
Demonstrate active listening and empathy to patients using effective communication skills

About You:

Minimum 1 year of Administrator experience
Clinical background considered an asset
Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

Job Type: Full-time

Pay: $20.00-$30.00 per hour

Expected hours: 32 – 40 per week

Benefits: