Dental Treatment Coordinator

Willow Dental • Full-time • Mississauga, Ontario, Canada • C$ 28 - C$ 34 / hour • 1w ago

Hours:

Monday: 10am-7pm
Tuesday: 8am-6pm
Wednesday: 8am-4pm
Thursday: 8am-5pm
Friday: Off
Alternating Saturdays (approx 2 per month and none on long weekends): 8am-2pm

About Us

At Willow Dental, we provide full-service, technologically advanced dentistry in a modern and supportive environment. Our team is committed to clinical excellence and patient-centered care, offering a wide range of services including dental implants, oral sleep appliances, orthodontics, cosmetic dentistry, TMJ therapy, and surgical procedures. We take pride in delivering an exceptional patient experience while fostering a positive, team-oriented workplace.

The Role

We are looking for an experienced and dynamic Dental Treatment Coordinator to join our growing team. This role is ideal for someone who is highly organized, results-driven, and passionate about building patient trust through clear, confident, and compassionate communication. You will play a key role in guiding patients through their treatment journey, ensuring they understand both procedures and financial options.

Key Responsibilities

Present and explain treatment plans, procedures, and financial options with clarity and empathy.
Coordinate appointments and follow-ups using Dentrix and Recall Max.
Provide outstanding customer service at every interaction.
Answer phone calls and manage scheduling inquiries professionally.
Submit accurate insurance claims and follow up on pre-authorizations.
Prepare and present payment plans and treatment estimates.
Conduct new patient interviews and manage onboarding communications.
Maintain accurate patient records and timely follow-ups.
Collaborate with clinical and administrative teams to ensure seamless care.
Manage multiple tasks effectively in a fast-paced environment.

Requirements

Minimum 2 years of dental reception experience (treatment coordinator experience is an asset).
Proficient in Dentrix and Recall Max.
Strong communication skills — verbal and written.
Ability to explain insurance breakdowns and treatment plans clearly.
Highly organized, efficient, and detail-oriented.
Professional, proactive, and team-focused attitude.

Why Join Willow Dental?