At ICLS, we are proud to be recognized as one of Canada’s leading aesthetic plastic surgery and dermatology clinics. With over 30 years of clinical excellence, we are committed to delivering the highest standard of care in a compassionate, respectful, and patient-first environment.
Our culture is deeply rooted in patient centricity — meaning every decision, interaction, and service is designed with the patient’s comfort, confidence, and well-being in mind. Our multidisciplinary team works collaboratively to ensure a seamless, supportive experience from the first phone call to post-treatment follow-up.
Position Summary:
We are seeking a professional, detail-oriented Patient Coordinator/Administrator to join our front office team. The ideal candidate is friendly and thrives in a fast-paced environment. You will play a key role in managing both in-office patient flow and virtual communications while delivering outstanding customer service.
Key Responsibilities:
- Greet patients warmly and ensure a smooth and welcoming check-in/check-out experience
- Manage in-office patient flow to ensure efficient use of clinic time and space
- Answer a high volume of incoming phone calls and emails with professionalism and empathy
- Schedule and confirm patient appointments
- Provide information on procedures, services, and appointment preparation
- Maintain accurate patient records and support general administrative duties
- Work closely with clinical and administrative teams to ensure seamless patient experiences
- Uphold and deliver superior customer service at all times
Job Type: Part-time
Pay: $21.00-$23.00 per hour
Expected hours: 27 per week
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
Expected start date: 2025-09-02
