Clinical Treatment Coordinator – Full-Time
Lynden Hills Dentistry
Brantford, ON
$27–$32/hr (based on experience)
Full-Time | Permanent | No weekends | 1–2 evenings/week (until 6:00 PM)
Be the Calm in the Chaos. Be the Reason Patients Say Yes.
If you’re an organized, detail-focused communicator who brings clarity to complex decisions, this role was made for you.
At Lynden Hills Dentistry, we improve lives through dentistry. We’re hiring a Clinical Treatment Coordinator who will help patients say “yes” to care by guiding them through treatment planning, insurance coordination, and scheduling—with empathy and structure.
Why Join Us
- No weekends
- Only 1–2 evenings/week (max 6 PM)
- Paperless systems: ClearDent, iTero, digital radiography
- Stable, high-performance team culture
- Strong support from admin and clinical leads
- Uniform tops provided
- Free parking
- Continuing education allowance
- Bonus potential tied to KPIs
What You’ll Do
- Present dental treatment plans in clear, calm, and encouraging language
- Review costs, insurance coverage, and payment options
- Handle pre-estimates, insurance claim submissions, and follow-ups
- Coordinate appointments efficiently to support production
- Follow up on unscheduled or incomplete treatment
- Track case acceptance and overcome objections
- Communicate closely with dentists, assistants, and reception
- Provide post-treatment follow-ups for major cases
- Maintain compliance and documentation in ClearDent
Who You Are
- 3+ years experience in a dental office (clinical or admin)
- Certified Dental Assistant with HARP and ODAA (preferred)
- ClearDent experience preferred
- Strong understanding of insurance claims and patient billing
- High follow-through, structured, calm under pressure
- Excellent communicator with emotional intelligence and professionalism
- You take initiative and don’t wait to be told
- You love solving problems and helping patients move forward
- You build trust through clear steps, not sales pressure
You’ll Fit Right In If You...
- Naturally own your job from start to finish
- Take pride in making patients feel informed and cared for
- Thrive in a structured, organized, and calm environment
- Work proactively, not reactively
- Communicate clearly with patients and respectfully with your team
- Value growth and learning through feedback
Our Core Values
- Own the Job
- Take Initiative
- Smile and Make the Connection
- Put the Patient First
- Work as a Team
- Continuous Learning
- Do More with Less
Job Type: Full-time
Pay: $27.00-$32.00 per hour
Benefits:
- On-site parking
- Paid time off
Ability to commute/relocate:
- Brantford, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Dental receptionist: 3 years (required)
Work Location: In person
