About us
Dr Banni - Family Dental is a family oriented dental practice in Waterloo, with a single practicing principal dentist and a warm and friendly work environment.
Join our welcoming dental practice where patient care and team harmony are top priorities. We are committed to creating a friendly and supportive environment for both our patients and our staff. We take pride in delivering high-quality dental care.
We are a non-assignment office with limited CDCP patients.
Employee benefits:
- Paid vacation leave: 2 weeks in year 1, then 3 weeks from year 2
- Uniform allowance
- Clinic is closed 5 weeks in a year- 3 weeks staggered in summer, 2 weeks over Christmas
Responsibilities:
- Greet patients and create a welcoming, friendly atmosphere
- Answer phone calls with excellent phone etiquette, addressing patient inquiries and concerns.
- Schedule and confirm appointments with accuracy and efficiency
- Process patient check-in and check-out
- Maintain accurate patient records in Tracker or similar software.
- Process patient information and verify insurance eligibility.
- Collect payments and process billing transactions efficiently
- Communicate effectively with patients, families, and team members
- Maintain a clean and organized front desk area to create a welcoming environment for clients
- Supervise and coordinate the Hiring/ Onboarding/ Terminations/ AM meetings/ Team meetings of employees.
- Ensure compliance with all healthcare regulations and standards, including maintaining accurate electronic medical records. IPAC, etc.
- Maintain inventory of dental supplies and equipment; order as necessary to ensure smooth operations within budget
- Foster a positive work environment that promotes teamwork and high morale among staff.
- Collaborate with the clinical team to ensure efficient patient flow and high-quality service delivery.
Skills:
- Excellent communication skills — both verbal and written
- Warm, friendly, and personable with a patient-first attitude
- Previous experience in a dental office or as a Dental Receptionist is a must
- Proficient in using phone systems and electronic medical records software (experience with Tracker is a plus).
- Excellent organizational skills with attention to detail in administrative tasks.
- Ability to multitask and work efficiently in a fast-paced environment.
Job Type: Full-time
Pay: $25.00-$35.00 per hour
Expected hours: 35 – 42 per week
Benefits:
- Dental care
- On-site parking
- Paid time off
Work Location: In person
