Full-Time | 35 Hours Per Week
$30–$38 per hour (based on experience)
A well-established and growing dental practice in Ajax is seeking an experienced and confident Dental Treatment Coordinator & Office Administrator to join our team.
This is a key role within our practice. We are looking for a highly organized, systems-driven professional who is confident presenting treatment plans and discussing finances with patients. Strong case presentation and follow-up skills are essential, as this role plays an important part in supporting practice growth and operational efficiency.
This position combines treatment coordination, operational administration, and hands-on front desk support within a small, collaborative team environment.
Treatment Coordination & Case Acceptance
- Present and explain comprehensive treatment plans clearly and confidently
- Discuss financial arrangements and insurance coverage with patients
- Follow up on unscheduled treatment and outstanding treatment plans
- Track and monitor case acceptance metrics
- Support associate dentists by reinforcing treatment recommendations
- Help strengthen systems that improve production and patient retention
Office Administration & Operations
- Oversee day-to-day non-clinical office operations
- Coordinate employee onboarding and maintain staff documentation
- Track vacation/time-off and assist with scheduling logistics
- Maintain and update office policies and procedures
- Monitor accounts receivable and follow up on outstanding balances
- Assist with accounts payable and invoicing support
- Track key performance indicators (production, collections, case acceptance)
- Manage inventory and coordinate supply ordering
- Coordinate office maintenance, vendors, and service providers
- Liaise with ownership and off-site leadership as required
- Coordinate with external marketing partners (website updates and communications)
Front Desk Support (As Needed)
- Provide full reception coverage during lunches, vacation, or staff absences
- Answer phones and manage scheduling
- Process insurance claims and patient payments
- Support daily front desk workflow when required
This role requires flexibility and a team-first mindset within a small practice setting.
Qualifications
- Minimum 3+ years of dental administrative experience
- Proven experience presenting treatment plans and discussing financial arrangements
- Strong understanding of case acceptance and follow-up systems
- Proficiency with dental software (Tracker, Dentrix, or similar)
- Strong organizational and communication skills
- Comfortable balancing administrative oversight with hands-on front desk responsibilities
- Experience in a small to mid-sized dental practice preferred
Who You Are
- Professional and confident communicator
- Detail-oriented and systems-focused
- Comfortable discussing larger treatment plans and finances
- Proactive with strong follow-up habits
- Motivated by accountability and measurable results
- Willing to wear multiple hats in a collaborative environment
This is a long-term opportunity for an experienced dental professional who wants to play a meaningful role in both operational leadership and practice growth.
Qualified candidates are encouraged to apply with a resume and a brief note outlining their experience with treatment coordination and case acceptance.
Job Types: Full-time, Permanent
Pay: $30.00-$38.00 per hour
Expected hours: 35 per week
Application question(s):
- Do you have direct experience presenting dental treatment plans and discussing financial arrangements with patients?
- This role requires providing full front desk coverage during staff absences. Are you comfortable answering phones and managing scheduling when needed?
- Have you tracked case acceptance or production metrics in a previous role?
- Which dental practice management software have you used? (Dentrix,Tracker, Eaglesoft, Other dental software) list all that you have used
Experience:
- dental office administrative: 3 years (required)
- Treatment Coordination: 2 years (required)
Work Location: In person
