Title: Treatment Coordinator
Reporting to: Office Manager
Industry: Dentistry
Location: Ora Dental, 2085 Lawrence Ave E, Unit #6, Scarborough ON, M1R 2Z4
Compensation Plan: $26.00-$36.00/hour
Status: Full-time
Start Date: Actively hiring
Website: www.oradental.ca
Overview
Our Team is GROWING ! We are hiring a super star Patient Coordinator , If you are an experienced Dental Administraive Assistant / Patient coordinator that enjoys working with people send in you're resume!
Thank you for considering applying for our Treatment Coordinator role.
The individual who best suits this role will be a key contributor to our success. Everyone we employ will not only treat our patients exceptionally, they will do so to each other as well.
Our recruiting process is likely different from any other process you’ve experienced before. We want you to be able to have a look into the organization before you even apply.
This is a testament to how we want to operate; doing things that are progressive, fun, and, we think, better. However, we recognize that this new way of operating will not be for everyone.
We aren’t new to dentistry. We’ve built a sound reputation throughout our decades of experience.
This position requires the right candidate to work 2 evenings a week and 2-3 Saturdays a month. Must be able to work Saturdays.
IMPORTANT:
Watching the video below is mandatory before you apply.
Doing so is for your benefit because we would like you to meet the individuals you may be working with before you apply and get to see the environment.
- Meet Dr.Jessica Tasios by watching this video here: https://youtu.be/ShHe1hlIRtc
Your Responsibilities & Experience
Below we’ve listed formal responsibilities but aren’t limited to other responsibilities that may arise.
- Minimum one year of North American experience in a general dental office as a Treatment Coordinator. This is an absolute must.
- Clinical background is considered an asset (CDA, RDH), as well as experience using Tracker dental software.
- Understanding of dental treatment planning.
- Act as the first point of contact to patients, particularly through welcoming and hosting in-person, over the telephone, and through email, with a view to deliver outstanding customer/patient service.
- Schedule patient appointments efficiently; optimize the time and schedules of the dental professional team by minimizing gaps between appointments.
- Manage the daily appointment schedule including patient check-in, updating dental providers on patient status (ie. on-time/early/late), reviewing timeliness of appointment completion, and reporting service delays to Office Manager.
- Providing reports on consultations and treatments.
The Traits and Behaviours
Below is a description of the type of people we’re looking to work closely with. You can expect to work with individuals with these traits.
- Mature - not in age, but in accountability.
- Pride - in their work and namesake.
- Kindness - a radiant sunny disposition.
- Fast - in movement and ability to learn.
- Purpose - has a plan for themselves.
- Intellect - ability to think ahead.
- Diplomatic - we will not tolerate poor behaviour and will remove individuals who contribute to a toxic workplace.
Definitions of Success:
When playing darts, the bullseye, or the goal, is well defined and very apparent.
We believe each role within a company should also have very clear definitions of success.
- High adherence to your schedule.
- Our team genuinely believes you’re positively leading our company culture, core values, mission, and vision.
- Your practice is producing great revenue and net profit.
- You’re available when the business needs you. This may include evenings and weekends.
- Our patient experience metrics, such as Google reviews, are high.
- You habitually deliver an exceptional experience to our community, suppliers, team members and patients.
- You exhibit a desire to perform to the best of your ability.
- You genuinely care about our company’s success.
- You volunteer ideas to make our business more efficient and effective.
Job Types: Full-time, Part-time
Pay: $29.00-$36.00 per hour
Benefits:
Work Location: In person
