Dental Office Manager

Excel Temp • Full-time • Hamilton, Ontario, Canada • 3m ago

Overview
We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental practice. This vital role involves creating a welcoming environment for patients, managing appointment scheduling, verifying insurance, and ensuring smooth office operations. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong understanding of dental terminology and administrative procedures. This position offers an exciting opportunity to be the first point of contact for patients and to contribute to delivering exceptional dental care experiences.

Responsibilities

Greet patients warmly and provide outstanding customer service at the front desk
Schedule appointments efficiently using dental practice management software such as Dentrix or Eaglesoft
Verify insurance coverage and benefits, including Medicare and Medicaid, ensuring accurate billing and coding with CPT, ICD-9, and ICD-10 codes
Manage patient check-in and check-out processes, including updating medical records and collecting payments
Answer multi-line phone systems promptly with professional phone etiquette, directing calls as needed
Review documentation for accuracy and completeness, ensuring compliance with HIPAA regulations and health information management standards
Maintain organized filing systems for medical records, insurance forms, and office supplies

Qualifications

Proven experience as a Dental Receptionist or in a similar medical administrative support role within a dental clinic or healthcare setting
Strong knowledge of dental terminology, medical billing, coding (ICD, CPT), and insurance verification processes
Familiarity with electronic health record (EHR) systems such as Eaglesoft, Dentrix, or similar platforms like Meditech or Epic
Proficiency in Microsoft Office Suite (Word, Excel) and basic computer skills including typing (10 key typing) and data entry
Excellent communication skills with the ability to handle patient inquiries professionally and courteously
Bilingual abilities are a plus to serve diverse patient populations effectively
Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
Prior clinic experience or dental office experience is highly preferred

Join our team to make a meaningful difference in patients’ lives by providing top-tier administrative support in a friendly, energetic environment. We value professionalism, teamwork, and dedication to excellence in patient care!

Job Types: Full-time, Permanent

Work Location: In person