Lead Admin/ Office Manager - Smile City Dental

Smile City Dental • Full-time • Toronto, Ontario, Canada • C$ 55k - C$ 80k / year • 3m ago

Smile City Dental is a leading dental practice in Toronto, Ontario dedicated to providing top-quality dental care and promoting good oral health as the foundation of overall well-being. Our commitment to excellence, compassionate patient care, and a supportive work environment make us a preferred destination for both patients and dental professionals.

We're looking for an experienced, people-focused Lead Admin / Office Manager to lead one of our dynamic teams at Smile City Dental in Toronto. This is an exciting opportunity for someone who thrives in a leadership role, enjoys creating smooth day-to-day operations, and genuinely cares about both the patient and team experience.

As our Lead Admin / Office Manager, you'll play a key role in the overall success of the clinic — ensuring exceptional patient care, supporting a high-performing team, and managing the business side of operations with efficiency and heart. You'll work closely with the clinical team, support staff, and head office to keep things running smoothly and continue building a practice environment that feels respectful, inclusive, and growth-oriented.

Schedule: Full-Time

What We Offer:

Competitive Compensation
Comprehensive benefits package (including health & dental insurance and RRSP contribution)
Continuing education opportunities and professional development support
Supportive team environment focused on collaboration
Opportunities for career growth and advancement

Key Responsibilities:

Daily Operations: Oversee scheduling, patient flow, and inventory management
Team Leadership: Manage front desk staff, provide training, and ensure top-tier customer service
Process Improvement: Develop and implement office policies to enhance efficiency and productivity
Collaboration: Work closely with clinical staff to optimize scheduling and treatment plans
Compliance: Ensure adherence to regulatory protocols, infection control, and patient confidentiality
Patient Relations: Address inquiries, complaints, and billing concerns in a professional and timely manner
Marketing Support: Assist in efforts to attract and retain patients

Qualifications:

Previous experience in Dental Practice Management or a related field
Strong leadership and communication skills, with the ability to motivate and inspire your team
Excellent organizational and multitasking abilities
Proficiency in dental software and office management systems
Knowledge of dental terminology, procedures, and regulatory requirements
Spanish language skills an asset.

We are an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace that welcomes applicants from all backgrounds.

#HP01

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