Join Our Patient-Focused Team!
We're seeking a full time dental assistant/ administrator to join Douglas Beaton Dentistry (Dentistry at Frederick), where we pride ourselves on creating a warm, welcoming environment for both our patients and team members. Our practice has built a strong reputation for personalized care, where every patient is greeted by name and treated like family.
What We Offer:
- Supportive, close-knit team environment with regular team-building activities
- Team celebrations including birthday recognitions and special occasions
- Annual team holiday dinners
- Competitive compensation
Our Team Culture:
At Douglas Beaton Dentistry (Dentistry at Frederick), we believe in creating a positive, supportive workplace where every team member feels valued and appreciated. Our culture is built on:
- Open communication and mutual respect
- Recognition of individual contributions
- Collaborative approach to patient care
- Regular team meetings to share ideas and improve patient care
- Celebration of personal and professional milestones
- Strong focus on work-life balance
Key Responsibilities:
Scheduling & Hygiene Department Coordination
- Manage and maintain a fully booked hygiene schedule in line with production goals using Dentrix.
- Monitor and adjust for cancellations, no-shows, and emergency appointments to ensure efficient patient flow.
- Coordinate re-care reminders and follow-ups to reactivate overdue patients.
- Track and report on KPIs such as patient retention, productivity, and recall compliance.
Patient Communication
- Proactively schedule and confirm hygiene appointments via phone, email, or text.
- Address patient inquiries and resolve scheduling conflicts.
- Educate patients on the importance of routine hygiene care to encourage compliance and oral health.
Administrative Support
- Update and maintain accurate patient records in Dentrix.
- Process billing and confirm correct treatment codes.
- Ensure all documentation complies with RCDSO guidelines and Ontario IPAC protocols.
- Ensure all practices align with RCDSO, Ontario IPAC, and public health guidelines.
- Protect patient confidentiality and promote a positive, team-focused office culture.
Qualifications
- Experience in a dental office, with knowledge of dental terminology and hygiene procedures.
- Proficiency in Dentrix (or comparable software) preferred.
- Strong organizational and time-management skills.
- Excellent communication skills (verbal, written, and patient-facing).
- Knowledge of Ontario IPAC guidelines and RCDSO regulations.
Job Type: Full-time
Pay: $20.12-$29.30 per hour
Benefits:
- Dental care
- On-site parking
Experience:
- Dental assisting: 2 years (required)
- Dental receptionist: 3 years (required)
Location:
- Kitchener, ON N2B 3R1 (preferred)
Work Location: In person
