PRIMARY PURPOSE
Provides day-to-day oversight of the learning program for the TransLink enterprise, including all aspects of learning and learning measurement. Collaborates with the Senior Manager in development of Learning program strategies that support the broader strategies for the department and also address enterprise business requirements. Implements approved strategies, and also develops, recommends and implements policies, practices, processes and systems; identifies and monitors enterprise KPI’s. Plans and oversees external consultants in the delivery of Learning program elements, and supervises internal resource(s).
KEY ACCOUNTABILITIES
Collaborates with the Senior Manager in development of Learning program strategies that support the broader strategies for the department and also address enterprise business requirements. Implements approved strategies, and also develops, recommends and implements policies, practices, processes and systems; identifies and monitors enterprise KPI’s.
Acts as a change agent in moving the organization toward a learning culture. Leads assessment of organizational learning needs, identifying and analyzing learning trends, patterns and gaps at all levels, and establishes optimal approach and methods to address requirements while also ensuring alignment to Learning program strategies.
Partners with other HR practitioners to support work with executives, business leaders and other stakeholders. Works collaboratively to develop tailored learning strategies and interventions in support of desired performance or business objectives. Provides coaching on implementation and sustainment of tailored learning initiatives.
Leads and provides guidance in instructional design methods, content development, implementation and evaluation of enterprise learning solutions; includes design, development and maintenance of in-house training programs. Develops corporate adult learning principles, instructional design theory, and standards.
Oversees Learning program delivery, ensuring compliance with practices and standards, quality assurance, optimized value, and integration across enterprise training functions. Leads post-implementation assessment of Learning return on investment and learning sustainment.
Provides expertise and technical consultation, training and support on the enterprise learning management system (LMS) and other learning technologies. Provides guidance and expertise on eLearning solutions and best practices. Ensures learning content aligns with eLearning standards and supports compatibility with the LMS.
Plans and oversees the work of external consultants, ensuring assignments support Learning program strategies and are aligned to the broader goals of the department and the enterprise. Monitors consultant outputs for quality and compliance, ensuring results meet specified standards and requirements.
Proactively researches and maintains awareness of best practice, trends, and methods; develops and maintains a clear understanding of TransLink’s strategic and operational priorities, including the climate and culture; provides related recommendations to optimize learning programs and services. Identifies opportunities to leverage technology, online resources, or specialized tools.
Supervises reporting staff, including selection, development, coaching, managing performance, assigning/reviewing work and all other people management practices. Emphasis is on ensuring staff are fully trained, and resourcing levels are effectively leveraged across areas of accountability.
