Come join our amazing team at a well-established busy office located in Barrie, Ontario.
Our amazing team of dentists, hygienists, administrators, and assistants deliver the highest quality of care to our patients through innovation, technology and being committed to a superior experience.
We are looking for an experienced and passionate Dental Manager to join our team and help take us to the next level. (5+ years experience working in an Ontario Dental Office).
You will be required to look after daily operations of the office with minimal supervision.
Responsibilities:
What you'll do:
- Lead, coach and motivate your team to improve productivity, engagement and retention
- Staff scheduling for all practice administrative and auxiliary employees
- Monitoring employee shifts and managing staff vacation time
- Payroll verification and calculation
- Hiring, reviews, discipline, anniversaries
- Ensure all Health and Safety standards are met
- Complete practice audits, manage practice expenses and track/report on practice KPIs
- Manage practice supplies and equipment, proactively monitoring stock of supplies
- Resolve patient concerns, investigate patient complaints, and effectively resolve conflicts
- Partner with senior management on hiring, training, ongoing performance management, employee relations, performance reviews and health & safety compliance
- Establish and maintain effective communication throughout the practice including leading daily huddles and team meetings
- Align treatment planning with needs of the patient; ensure all patients are provided with best and multiple options when deciding on services
- Display a patient-first orientation and lead by example, holding your team accountable for delivering optimal patient care
- Implement key company programs, policies and procedures in collaboration with the leadership team
- Develop marketing strategy and promotional materials to increase number of new patients
- Coordinate with building, contractors, vendors and any other third parties on facilities maintenance and/or facilities issues
- Act as a brand ambassador the clinic by maintaining positive relationships with patients, vendors and other businesses
Financial
- ensure all daily financial reporting and collections are accurate and complete using software and banking records
- monitor hygiene production is accurate
- suggest administrative processes which will encourage efficiency, production, and easy to follow steps
- oversee sundry purchases are staying within office budgeting; track monthly spending
- ensure all vendor and lab bill accuracy prior to payment
- Admin ordering monthly for office
- bank account and credit card reconciliations
- payroll
Daily Operations
- daily communication/meetings with all staff
- bi-weekly meetings with Dr. to review health of practice
- assume administrative roles when necessary (sick/vacation time)
- assume assisting role when necessary (sick/vacation time)
- organize and facilitate staff meetings, including minute distribution
- positive support to all team with a whatever it takes attitude
- ensure office is presentable, uncluttered, tidy
- coordinating any IT support if necessary
- smooth operation of office
- Patient retention, following up with any patient’s who are leaving the office and resolving and issues.
Required Qualifications:
- 5(+) years' experience in dental practice administration
- Knowledge of Cleardent is preferred
- Broad knowledge of dental practice processes and workflows (scheduling, financial and treatment coordination)
- Proficiency with Microsoft Office/Excel
- Demonstrated experience with leading, coaching and developing teams
- Willingness to work varied hours to align with business needs
If this sounds like you, please submit your cover letter and resume outlining why you think you’d be a great fit for this role!
We thank all applicants for their interest, however only those candidates who are selected to proceed in the hiring process will be contacted.
Job Type: Full-time
Pay: $25.00-$30.00 per hour
Benefits:
Ability to commute/relocate:
- Barrie, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- dental office managerial: 5 years (required)
Licence/Certification:
- Certified Dental Assistant (required)
Work Location: In person
