Position: Clinic Manager – Specialty Clinic
Location: Hamilton, Ontario
Clinic Name: Dundurn Dental Specialty
The Clinic Manager for our Dundurn Dental Specialty Clinic is the on-site operational leader responsible for overseeing all aspects of daily clinic performance, specialty team coordination, and an exceptional patient and referral experience. This position plays a critical role in managing the success of a multi-specialty dental clinic—focused on services such as Orthodontics, Endodontics, Periodontics, Oral Surgery, and other advanced treatments—that receives patients primarily through internal and external referrals.
This is a hands-on, in-clinic leadership role, ideal for a confident, experienced professional who has successfully managed a general dental clinic and is ready to lead a higher-complexity specialty environment. The Clinic Manager must possess a deep understanding of both general dentistry and specialty operations, ensuring seamless collaboration between referring clinics, specialists, and support teams.
The role requires exceptional organizational skills, a patient-centered mindset, and the ability to manage multiple specialists, treatment schedules, and referral workflows. The Clinic Manager serves as a role model for clinical and service excellence, a trusted partner to the leadership team, and a key link between referring clinics, providers, and patients.
Key Responsibilities
While the primary duties of this position are outlined below, additional responsibilities may be assigned as required to support the smooth operation of the clinic.
Leadership & Team Management
- Provide day-to-day leadership, guidance, and motivation to the clinic and specialty teams, fostering a collaborative, high-performing workplace culture.
- Partner closely with dental specialists and general practitioners to ensure seamless coordination of patient care, treatment planning, and scheduling.
- Recruit, onboard, and develop team members—including treatment coordinators, concierges, and clinical assistants—ensuring adherence to clinical and operational excellence.
- Conduct regular coaching sessions with staff, focusing on performance, engagement, and professional growth.
- Manage employee scheduling and resource planning across multiple specialties to ensure optimal coverage and efficiency.
- Lead by example, promoting a culture of professionalism, accountability, and patient-first service.
Operations & Patient / Referral Experience
- Oversee all aspects of patient and referral management, ensuring a smooth intake process for referred patients from both internal and external sources.
- Develop and maintain strong relationships with referring clinics and dental professionals to ensure ongoing collaboration and patient flow.
- Manage treatment scheduling and provider coordination to optimize clinical productivity and minimize downtime.
- Oversee the accuracy of treatment plans, insurance submissions, and financial arrangements specific to specialty procedures.
- Address escalated patient or referral concerns promptly and professionally, ensuring resolution aligned with clinic standards and patient satisfaction.
- Ensure clinical operations meet regulatory, privacy, and infection prevention standards.
- Maintain inventory, supplies, and equipment to meet the needs of multi-specialty services.
Financial & Administrative Management
- Manage the clinic’s P&L, tracking performance against financial targets and implementing improvements to drive profitability.
- Collaborate with the operations and finance teams to ensure accurate billing, coding, and reconciliation for specialty procedures.
- Prepare and analyze daily, weekly, and monthly reports on patient volume, referral trends, and financial performance.
- Monitor treatment acceptance and conversion rates, identifying opportunities to enhance revenue and efficiency.
- Support compliance with all provincial health regulations, dental licensing requirements, and company policies.
Relationship & Growth Management
- Partner with marketing and operations to build community awareness and strengthen relationships with external referral sources.
- Support regional initiatives to grow specialty services within the broader clinic network.
- Act as a liaison between providers and regional leadership to align on goals, performance metrics, and operational enhancements.
- Ensure the clinic’s culture, communication, and service delivery align with the company’s mission and patient care philosophy.
Qualifications & Requirements
- Minimum of 3–5 years of management experience in a dental or healthcare setting; experience leading a specialty or multi-provider dental clinic is strongly preferred.
- Minimum of 3+ years of dental industry experience, including in-depth familiarity with specialty procedures (e.g., Ortho, Endo, Perio, Oral Surgery).
- Proven experience managing clinic operations, financial performance, and patient satisfaction.
- Strong understanding of dental insurance, treatment coordination, and referral workflows.
- Demonstrated success in managing complex schedules, multi-provider environments, and operational systems.
- Excellent problem-solving and conflict resolution skills.
- Proficiency in dental practice management software and general office technology.
- Flexible schedule with the ability to work evenings and weekends as required.
- Strong business acumen and ability to interpret financial and operational data to inform decisions.
Skills & Competencies
- Specialty Knowledge: Deep understanding of specialty workflows and terminology (e.g., Ortho, Endo, Perio, Surgery).
- Leadership Excellence: Proven ability to inspire, coach, and develop high-performing clinical and administrative teams.
- Operational Expertise: Skilled in managing scheduling, treatment planning, and multi-specialty logistics.
- Financial Acumen: Capable of managing budgets, interpreting P&L data, and implementing efficiency improvements.
- Communication: Exceptional verbal and written communication skills with patients, staff, and professional partners.
- Relationship Building: Strong interpersonal skills to maintain trusted relationships with specialists, referring clinics, and patients.
- Adaptability: Thrives in a fast-paced, evolving environment, balancing strategic priorities with day-to-day operations.
- Patient-Focused Mindset: Dedicated to creating a best-in-class experience for every patient and referring partner.
#PassionAT
Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing careers@passiondental.ca
