docbraces Ottawa has an exciting new full-time opportunity! We are looking for a talented Treatment Coordinator to join our Ottawa, ON team. Canadian Orthodontic Partners provides support services to docbraces Ottawa and our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care and service experience in our clinics putting patient care above all else. Come join a team that shares, collaborates and learns with a vision of becoming the icon of orthodontic excellence by building self-esteem, one beautiful smile at a time.
What We Offer:
Competitive Hourly Wage + Quarterly Bonus
Comprehensive Benefits Package including: Medical, Dental, Vision, and Orthodontic Coverage for employees and their families.
Educational Reimbursement Program.
Guaranteed shift hours and employees qualify for all Statutory Holidays.
Real Career Growth Opportunities.
Key Responsibilities:
- Welcome new patients with a friendly and enthusiastic approach.
- Takes/facilitates necessary radiographs and photos for consultations/observation patients.
- Review health history with the patient and/or guardian.
- Record any history of trauma, pre-medication requirements, and any other relevant information.Research any recorded medication, describe the purpose and note any orthodontic contraindication for the Orthodontist.
- Determine the patient and parents’ chief concerns and their goals of orthodontic treatment.
- Summarize the patient’s information for the doctor (patient’s age, DDS, reason for appointment, dental and health history, chief compliant, etc.) *See New Patient Process for full details.
- Introduce the Orthodontist to the family.
- Assist in the Orthodontists examination and data collection.
- Record data quickly, concisely and accurately.
- Listen to the conversation between patient and doctor and take appropriate notes.
- Generate correspondence from initial consultation and recall examinations for the referring dentist.
- Review treatment plans with the patient when the Orthodontist leaves the room.
- Show the patient the appliance available for their treatment.
- Describe the upcoming appointments to the patient and/or family.
- Use available tools to illustrate the treatment plan (videos, power-point, pictures, etc.).
- Review all financial information.
- Print financial contract and review investment with the patient and/or family.
- Work with the patient and/or responsible party to find a payment option that works for them.
- Complete contract and review informed consent (if applicable).
- Schedule Records/Start appointment.
- Review insurance breakdown and provide insurance forms if applicable.
- Answer any final questions and escort patient to the door.
- Communicate ‘Ask Fors’ to inquire if any other family member or friend would like a no-charge consultation.
- Inform and advise patients and families of any office promotions or marketing objectives.
- In downtime, complete all Pending Calls and confirmation calls.
- Monitor recall program.
- Act as a liaison between the doctor and the patient.
- Act as a liaison between the doctor and any other Dental Specialist or general practitioner.
- Complete monthly analytics.
- Maintain a positive attitude for service excellence, while working cohesively with fellow team members.
- Provide any other tasks delegated or assigned by the Orthodontist or Leadership team.
Requirements:
- 1 year of Front Office Dental experience considered an asset.
- Experience as a Treatment Coordinator considered an asset.
- Computer proficiency and the ability to learn new programs to include Microsoft Office Suite.
- Knowledge and experience with dental treatment plans and insurance requirements preferred.
- Certified Level 2 Dental Assistant an asset.
- Clinical background considered an asset.
- Knowledge and understanding of oral treatment plans and ability to educate patients.
- Excellent interpersonal and communication skills; written and verbal, an ability to make patients feel comfortable and at ease.
