Oral Surgery Referrals Coordinator

Groat Oral and Maxillofacial Surgery • Full-time • Edmonton, Alberta, Canada • C$ 25 - C$ 30 / hour • 2w ago

Groat Oral & Maxillofacial Surgery is growing!

Here we GROW again!

Dr. Jeff Soparlo is looking to bring an Oral Surgery Referrals Coordinator to the team. We are seeking an individual who has a strong patient care focus, is motivated to learn, organized, and willing to contribute to innovation as we grow. Our team is looking to bring on another person that demonstrates the ability to work independently and as a part of our team who will add to our positive and fun culture.

Overview

As the first point of contact in our bustling oral surgery practice, the Referrals Coordinator plays a vital role in establishing rapport with patients, referring health and dental professionals and team members. This role is suited for a motivated individual capable of working independently and in a team environment. The ideal candidate possesses excellent verbal and written communication skills, can prioritize tasks effectively, and demonstrates interpersonal awareness, empathy, and a professional demeanor.

Duties

Receive and process incoming patient referrals
Respond to patient and referring office requests via phone and electronic communications through use of Microsoft Office (Word, Excel, Outlook etc.), Adobe, Brightsquid, PowerPractice, and MaxAssist software
Obtain and review patient medical history and booking information to support initial surgical assessments, treatment planning, and proper scheduling
Manage sensitive patient information in compliance with regulatory standards
Work with both public and private insurance companies and relay pertinent information to patients regarding their insurance coverage
Follow up with patients and referring offices to ensure complete and accurate information
Assist in scheduling and ensure accurate and appropriate appointment timelines are followed for treatment planning
Accurately relay key appointment information to patients and referring providers
Working with numerous other team members to ensure patient's experiences in the office are smooth and efficient

Key Characteristics of a Successful Candidate

Empathy and positive attitude when interacting with patients, health and dental professionals and our team
The ability to navigate sensitive conversations with confidence and due care
Willingness to take on challenges and seek out efficiencies in processes and procedures
Commitment to representing our surgical practice with professionalism
A willingness to learn and adaptability

Previous experience in the medical or dental field is an asset but not required. We are willing to help our new team member gain the necessary experience and training to succeed in their role. If you have a positive attitude, value patient focused care and are looking to elevate your skills or grow into the world of surgical specialty, we would love to meet you. Medical/dental benefits provided. The wage range is $25-$30/hour and is dependent on experience.

Job Type: Full time

Salary: $25.00-$30.00 per hour

Benefits

Extended health care

Schedule

Day shift

No weekends

Work Location

In person

Job Types: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Benefits: