Treatment Coordinator

Confidential • Full-time • Ottawa, Ontario, Canada • C$ 50k / year • 1w ago

We are a busy, growth-oriented dental clinic hiring a Treatment Coordinator to support the day-to-day administrative operations of the clinic. This role is ideal for an experienced dental administrator who is highly organized, dependable under pressure, and strong at follow-through.

This is a hands-on role for an experienced dental administrator who will support the front desk function and be accountable for consistent execution of our administrative processes. You will work closely with practice leadership to implement improvements, maintain strong follow-through, and ensure day-to-day workflows are completed accurately and on time. The role includes meaningful involvement in front desk operations, along with responsibility for accounts receivable routines, scheduling support, and general administrative organization.

Key responsibilities

Support daily front desk workflows (as needed based on clinic demand)
Ensure administrative processes are completed consistently and correctly
Support scheduling and patient flow to help maintain an organized day
Take hands-on responsibility for accounts receivable routines, including insurance follow-ups and patient balance workflows
Maintain clear documentation and ensure consistent weekly progress on outstanding items
Assist with onboarding support and administrative coordination when required
Maintain discretion and professionalism when handling sensitive information

Required qualifications (please apply only if you meet these)

1+ years experience in a dental clinic environment (more is an asset)
Strong experience with scheduling workflows, patient communication, and administrative operations
Proven hands-on experience with accounts receivable, insurance claims follow-up, and patient balance workflows
Familiarity with Ontario dental insurance workflows (coordination of benefits, predeterminations, claim follow-up)
Strong written and verbal communication skills; calm, professional, and firm when needed
Highly organized, reliable, and comfortable working with expectations and deadlines
Must be legally eligible to work in Canada
English required; French strongly preferred

Assets

Open Dental experience is an asset
Experience in a busy multi-provider clinic

Benefits

Dental care
On-site parking

Salaries are based on qualifications and experience.

Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

Dental care
On-site parking

Application question(s):

What dental software have you used (Open Dental is an asset)?
How many years of dental administration experience do you have, and what were your main responsibilities?
Describe your hands-on AR experience (insurance follow-up, patient balances, and how you track progress).
Briefly describe a time you were responsible for improving a process or fixing repeated mistakes. What did you do?

Experience: